Eligible products may be returned if they are faulty, damaged or not as described.
To request a return, please contact us as soon as possible after receiving your order and provide your order details and information about the issue.
We may request photographs or other information to help assess the condition of the product.
Change-of-mind returns are subject to the type of product purchased and its condition.
Consumable products that have been opened, used or supplied for a specific event may not be eligible for return due to their nature.
Please contact us before sending any product back so we can confirm whether the return can be accepted.
If you receive an item that is damaged, defective or different from what you ordered, please contact us promptly.
Where appropriate, we may offer:
The appropriate remedy will depend on the circumstances and applicable Australian consumer law.
If a product develops a fault, please contact Get Slush’d with your order information and details of the problem.
We will assess the issue and, where applicable, provide a remedy in accordance with Australian Consumer Law.
Hired equipment must be returned or made available for collection at the agreed time and location.
Equipment should be returned in the same general condition in which it was supplied, allowing for reasonable use.
Additional charges may apply if equipment is returned late, damaged, excessively dirty, lost or otherwise not returned as agreed.
If you need to cancel a hire booking, please contact us as soon as possible.
Refunds or cancellation charges may depend on:
Any specific cancellation terms provided when your booking was made will also apply.
Due to the nature of consumable products, returns may not be accepted once products have been opened, used or supplied specifically for an event.
If you receive a faulty, damaged or incorrect consumable product, please contact us promptly so we can assess the issue.
Where a refund is approved, it will generally be processed using the original payment method where practical.
Processing times may vary depending on the payment provider or financial institution.
Where a return is required because an item is faulty, damaged on arrival or incorrectly supplied, Get Slush’d will assess the appropriate arrangements for returning the item.
For other approved returns, return delivery costs may be the customer’s responsibility.
Nothing in this Return Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.
Consumers may have rights in relation to products and services that cannot be excluded by a business.
To request a return, refund or replacement, please contact us with:
Please do not send products back without contacting us first.
If you have questions about returns, refunds, cancellations or exchanges, please contact:
Get Slush’d
Phone: 0431 703 367
Email: sales@getslushed.com.au
